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Shelter Counselor

Working for Community Action offers opportunities, an environment, benefits and a mission you won't find anywhere else. If you're motivated and want to be part of an organization that helps improve the community- then this is the opportunity for you.

The Shelter Counselor provides casework and supportive services to the Shelter families.

Program: Sixth Street Shelter

Employment Type: Full Time Nonexempt        

Benefits Include:

  • Comprehensive Health Benefits – Medical, Dental, Vision and Prescription
  • Agency paid Life Insurance and Long Term Disability Insurance
  • 401 (k) Retirement Plan with agency contribution
  • Generous Paid Leave Time- 
    • Vacation- 15 Days: Earn more time after 2 and 5 year anniversaries
    • 9 Observed Holidays
    • Sick- 9 Days annually

Job Duties:

  • Conducts intakes, including needs assessment and resident history with new families.
  • Assists families in their relocation to the Shelter; provides shelter orientation and tour of their new residence.
  • Assists families by providing food and household items from the shelter's stock of donated items.
  • Computes and monitors income information and financial situation of residents; provides budgeting and money-management education as needed.
  • Collects residents’ shelter fees and savings and handles them according to procedures.
  • Develops a family service plan with all residents that will emphasize self-sufficiency goals to include, but not be limited to, education and training-related goals, as well as using an approach that emphasizes residents’ ability to learn to overcome their own obstacles.
  • Promotes residents' self-esteem and encourages empowerment of residents.
  • Meets at least weekly with residents individually to discuss goals, life skills and other issues.
  • Provides life skills education to residents on topics including, but not limited to, empowerment and advocacy, time management, health, parenting, and interpersonal skills.
  • Provides crisis intervention, conflict resolution, case management and support services for residents.
  • Conducts resident meetings to discuss concerns related to the Shelter program; schedules and coordinates speakers.
  • Monitors residents’ compliance with Shelter Rules and Regulations and gives violations as needed; discusses terminations with director.
  • Maintains Shelter waiting list, contacting prospective residents and scheduling timely intakes.
  • Provides translation services, if possible; assists residents in obtaining translation services.
  • Conducts home visits with former residents.
  • Provides one year of follow-up services to residents who complete the program.


Advocacy and Referral 


  • Provides information and referral assistance to all residents.
  • Advocates on behalf of the residents.
  • Develops and shares resources for residents/staff.
  • Maintains contact with referring agencies.


Recordkeeping and Communications


  • Maintains accurate and up-to-date case notes and files.
  • Maintains all pertinent paperwork relating to residents.
  • Submits accurate and timely reports as required.
  • Attends staff and case management meetings and agency-related meetings and activities.
  • Inputs appropriate data into HMIS and other agency-related software for reports and demographics.
  • Immediately informs director of serious problems and concerns with residents.
  • Maintains confidentiality of staff, residents, volunteers and all program participants.
  • Keeps up-to-date records in all required databases.
  • Consults with director regarding re-admission of former residents.
  • Represents the program and its constituents in the community.


Shelter Operations


  • Assists with donation and food deliveries on an as needed basis.
  • Assists with furniture moving, apartment stocking, and supply distribution.
  • Operates and monitors Shelter security systems.
  • Performs light maintenance and cleaning duties.
  • Conducts weekly apartment inspections and random inspections as needed; records maintenance needs of apartments.
  • Responds to fire and security alarms using proper procedures.
  • Assists with answering the telephone and directing calls appropri­ately.
  • Will be assigned on-call duties to handle emergencies in relation to program participants when necessary.


Community Relations


  • Educates volunteers, prospective volunteers and the general public on issues pertaining to homelessness.
  • Attends community meetings to represent the shelter, its residents, and all program participants.


Family Resource Center

  • Assists with monitoring and coordinating use of the center.
  • Assists residents with online job and apartment searches.
  • Assists residents with the creation of resumes.
  • Provides homework help for residents and their children who are in school.
  • Coordinates and arranges guest speakers for residents in collaboration with the director and other Shelter staff.
  • Coordinates and arranges field trips and activities for residents and their children in collaboration with the director and other Shelter staff.




  • Uses agency or personal vehicle to complete job duties including, but not limited to, donation pick-up, outreach, and      off-site meetings.
  • Performs other duties as assigned.


  • Criminal Record Check required
  • Child Abuse History Clearance required
  • FBI Criminal History Background Check required
  • High school diploma or equivalent required
  • Two years' experience in casework preferred
  • Proficiency in Microsoft Office applications
  • Good interpersonal skills
  • Creative problem solving skills
  • Ability to communicate effectively, both verbally and in writing
  • Ability to be flexible and adaptable in a work environment
  • Ability to perform apartment inspections in a multi-story building
  • Ability to organize and keep accurate records
  • Ability to perform basic mathematical calculations
  • Ability to lift up to 50 lbs on an as needed basis
  • Personal vehicle or access to independent transportation required
  • Spanish/English bilingual, preferred

CACLV is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, sexual orientation or handicap. 

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