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Counseling and Intake Specialist

Working for Community Action offers opportunities, an environment, benefits and a mission you won't find anywhere else. If you're motivated and want to be part of an organization that helps improve the community- then this is the opportunity for you. 


Counseling and Intake Specialist conducts intakes for the short-term and long-term transitional housing programs; provides casework and other supportive services to long-term transitional housing residents; oversees data collection and reporting in the Homeless Management Information System (HMIS) and ClientTrack. 

JOB TITLE: Counseling and Intake Specialist 

PROGRAM: Sixth Street Shelter 


SALARY RANGE: $15.00-24.00 per hour 

Benefits Include:

  • Comprehensive Health Benefits – Medical, Dental, Vision and Prescription
  • Agency paid Life Insurance and Long Term Disability Insurance
  • 401 (k) Retirement Plan with agency contribution
  • Generous Paid Leave Time- 
    • Vacation- 15 Days: Earn more time after 2 and 5 year anniversaries
    • 9 Observed Holidays


Intakes – Short-term transitional program  

  • Manages the Connect to Home community queue to accept families for the Shelter.  
  • Works with Shelter Counselor to accept families from the Lehigh County Office of Children & Youth Services for the Shelter.  
  • Conducts intakes for the short-term transitional housing program.  
  • Assesses data to determine admission to program. 
  • Ensures that proper documentation of homelessness is conducted and included in case folders.  
  • Ensures that intakes are documented accurately in HMIS.  


  • Conducts all reporting in HMIS, including the annual Point-in-Time (PIT) and Housing Inventory Count (HIC).  
  • Provides Director with HMIS data necessary for other reporting and analysis.  

Direct Services – Long-term transitional program 

  • Works with prospective residents to complete application for the long-term transitional programs.  
  • Reviews and selects applications and schedules interviews. 
  • Conducts interviews with the Director and/or Shelter Counselor to select participants for the program. 
  • Conducts intakes, needs assessments, and resident history with all adult residents. 
  • Co-creates self-sufficiency goal plan with all residents that will include, but not be limited to, education- and training-related goals, using an empowerment approach that emphasizes residents’ strengths and skills. 
  • Meets weekly with all residents to discuss and work on goals, life skills, and other issues as needed. 
  • Conducts quarterly goal plan-related evaluations with all residents; modifies goal plan as needed. 
  • Counsels residents on budgeting and assists in the management of their finances; works with residents on payment of rent and utilities. 
  • Assists residents with resume preparation when appropriate. 
  • Provides appropriate professional understanding and intervention in response to emotional, behavioral, and physical needs of participants.  
  • Conducts monthly meetings to discuss resident progress and topics of concern.  
  • Facilitates meetings and organizes speakers. 
  • Provides life skills education to residents on topics including, but not limited to, decision-making, problem-solving, time management, health, parenting, and interpersonal skills. 
  • Provides one year of follow-up services to residents who complete the program. 
  • Provides information and referral services to all residents. 

Facility Safety and Maintenance 

  • Conducts weekly apartment/building inspections and random inspections as needed to maintain safety and security of the building. 
  • Maintains contact with the building manager, Lehigh County Housing Authority, maintenance personnel, and  Director to inform them of any problems or concerns. 
  • Maintains contact with Allentown Police Department regarding safety of the building. 

Recordkeeping and Communication  

  • Solicits referrals for the program from other community-based agencies. 
  • Maintains accurate and up-to-date case notes on each family. 
  • Maintains all pertinent paperwork relating to residents. 
  • Provides the Director with accurate monthly reports as stipulated. 
  • Communicates with building manager regarding residents’ payment of rent and other lease compliance matters. 
  • Attends weekly case management meetings with Program Director. 
  • Immediately informs the Director of serious problems and concerns. 
  • Attends weekly staff meetings. 
  • Ensures compliance with all contracts and standard operating procedures related to the Shelter.  

Community Relations 

  • Represents the program and its constituents in the community. 
  • Educates volunteers, prospective volunteers and the public on issues pertaining to homelessness. 
  • Answers the telephone and directs resident/community calls appropriately. 
  • Attends community meetings to represent the shelter, its residents, and all program participants. 
  • Participates as a member of professional and community organizations.  


  • Recruits, trains, supervises, develops and works with interns to support the program’s needs. 
  • Assists the Director and other Shelter staff with Shelter casework and operations as needed. 
  • Uses agency or personal vehicle to complete job duties including, but not limited to, donation pick-up, outreach, and off-site meetings. 
  • Handles on-call duties and emergencies in relation to program participants when necessary. 
  • Assists with donation and food deliveries. 
  • Assists with furniture moving, apartment stocking, and supply distribution. 


  • Two years' experience in casework 
  • Bachelor’s degree in social work required 
  • Proficiency in Microsoft Office applications 
  • Good interpersonal skills  
  • Creative problem solving skills  
  • Ability to communicate effectively, both verbally and in writing  
  • Ability to be flexible and adaptable in a work environment  
  • Ability to perform apartment inspections in a multi-story building 
  • Ability to organize and keep accurate records  
  • Ability to perform basic mathematical calculations 
  • Ability to deal calmly in crisis situations 
  • Personal vehicle or access to independent transportation required 
  • Spanish/English bilingual, preferred  
  • Valid driver's license and good driving record required 
  • Proof of motor vehicle insurance (for use of personal vehicle) 
  • Criminal Record Check required 
  • Child Abuse History Clearance required 
  • FBI Criminal History Background Check required 

CACLV is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, sexual orientation or handicap. 

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