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Bilingual Case Manager

Bilingual Shelter Counselor

Full Time Non Exempt

Starting Pay Range: $15.00-$17.00 per hour

Benefits Include:

  • Comprehensive Health Benefits – Medical, Dental, Vision and Prescription
  • Agency paid Life Insurance and Long Term Disability Insurance
  • 401 (k) Retirement Plan with agency contribution
  • Generous Paid Leave Time- 
    • Vacation- 15 Days: Earn more time after 2 and 5 year anniversaries
    • 9 Observed Holidays

Application Deadline: Open until filled

The Community Action Committee of the Lehigh Valley, one of the most influential and well-respected non-profits in the region, is looking for a Full Time Bilingual Shelter Counselor. This is a terrific opportunity to put your energy, experience and passion to work.  

The Shelter Counselor provides casework and supportive services to shelter families.

Job Duties: 

Direct Services

  •  Conducts intakes, including needs assessment and resident history with new families.
  • Assists families in their relocation to the Shelter; provides shelter orientation and tour of their new residence.
  • Assists families by providing food and household items from the shelter's stock of donated items.
  • Computes and monitors income information and financial situation of residents; provides budgeting and money-management education as needed.
  • Collects residents’ shelter fees and savings and handles them according to procedures.
  • Promotes residents' self-esteem and encourages empowerment of residents.
  • Meets at least weekly with residents individually to discuss goals, life skills and other issues.
  • Provides crisis intervention, conflict resolution, case management and support services for residents.
  • Conducts resident meetings to discuss concerns related to the Shelter program; schedules and coordinates speakers.
  • Monitors residents’ compliance with Shelter Rules and Regulations and gives violations as needed; discusses terminations with director.
  • Maintains Shelter waiting list, contacting prospective residents and scheduling timely intakes.
  • Provides translation services, if possible; assists residents in obtaining translation services.
  • Conducts home visits with former residents.
  • Provides one year of follow-up services to residents who complete the program.

 Advocacy and Referral 

  •  Provides information and referral assistance to all residents.
  • Advocates on behalf of the residents.
  • Develops and shares resources for residents/staff.
  • Maintains contact with referring agencies.

 Recordkeeping and Communications

  • Maintains accurate and up-to-date case notes and files.
  • Maintains all pertinent paperwork relating to residents.
  • Submits accurate and timely reports as required.
  • Attends staff and case management meetings and agency-related meetings and activities.
  • Inputs appropriate data into HMIS, ORS and other agency-related software for reports and demographics.
  • Immediately informs director of serious problems and concerns with residents.
  • Maintains confidentiality of staff, residents, volunteers and all program participants.
  • Keeps up-to-date records in all required databases.
  • Consults with director regarding re-admission of former residents.
  • Represents the program and its constituents in the community.

 Shelter Operations

  •  Assists with donation and food deliveries, as needed.
  • Assists with furniture moving, apartment stocking, and supply distribution, as needed.
  • Operates and monitors Shelter security systems, as needed.
  • Performs light maintenance and cleaning duties, as needed.
  • Conducts weekly apartment inspections and random inspections as needed; records maintenance needs of apartments.
  • Responds using proper procedures to fire and security alarms, as needed.
  • Answers the telephone and directs calls appropri­ately, as needed.
  • Will be assigned on-call duties to handle emergencies in relation to program participants when necessary.

 Community Relations

  •  Educates volunteers, prospective volunteers and the general public on issues pertaining to homelessness.
  • Provides tours of the shelter buildings to prospective volunteers, as needed.
  • Attends community meetings to represent the shelter, its residents, and all program participants.
  • Participates as a member of professional and community organizations. 

Minimum Requirements:

  • Bilingual English/Spanish required
  • High school diploma or equivalent
  • Two years' experience in casework
  • Proficiency in Microsoft Office applications
  • Good interpersonal skills
  • Creative problem solving skills
  • Ability to communicate effectively, both verbally and in writing
  • Ability to be flexible and adaptable in a work environment
  • Ability to perform apartment inspections in a multi-story building
  • Ability to organize and keep accurate records
  • Ability to perform basic mathematical calculations

    CACLV is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, sexual orientation or handicap. 

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